When an organization grows, the responsibilities and everyday tasks of the in-house staff grow as well. Chances are, the tasks will become more complex and specific jobs for employees will become less defined. It’s important to find a process that can help increase the efficiency of the company’s workforce.
This is when outsourcing can come into play and be an extremely helpful tool for the company. Outsourcing gives companies the option to take some of the workload off the shoulders of its staff and give them more time to concentrate on central business activities. With these challenges, as well as innovations in the modern workplace, businesses are being forced to rethink their traditional operating models in favor of outsourcing.
The Philippines has long been a popular country when outsourcing business tasks. This country is well acknowledged as a hub of business across many different industries and offers young, educated workers with strong English skills. In 2015, the Philippines replaced Mumbai as the 2nd ranking BPO destination.
From leadership, tech, to workforce management, BPO opportunities are very attractive to job seekers. Career growth opportunities are abundant and compensation is very competitive. There is also the opportunity to receive generous benefits like health insurance, company stock shares, a performance-based bonus and an annual salary increase. Service professionals are also exposed to many leading global brands and can quickly become well-versed in the industry and/or technology of the client they support.
If you’re up for the job, there are certain things that you should remember to become one of these BPOs’ front liners. Candidates can be screened based on a variety of criteria, such as personality, skill, fit and motivation, during the hiring process.
Here are some of the top qualities of a successful call center agent:
- Knowledge Retention
- Attention to detail
- Creating a Connection
- Use of Empathy & Courtesy
- Calm under Pressure
- Effective Communication Skills
- Rapid Needs Analysis