Thought Leadership

Seeing BPO in a New Perspective

When an organization grows, the responsibilities and everyday tasks of the in-house staff grow as well. Chances are, the tasks will become more complex and specific jobs for employees will become less defined. It’s important to find a process that can help increase...

Seeing BPO in a New Perspective

Secrets to Increasing Employee Engagement

It may seem like common sense that an engaging workplace leads to a successful organization. But, according to a 2017 Gallup poll, 70 percent of the U.S. workforce say that they are NOT engaged at work. Technology is making it too easy for companies to simply focus...

Secrets to Increasing Employee Engagement

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